uAttend - DR Series - Support Menu
Print
Modified on: Fri, 20 Aug, 2021 at 9:05 AM
- To access the support menu, enter the admin passcode, and tap the Support option from the main menu.
![support.menu.png](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51023959577/original/JRl3Od6cMsoo1xlfOh--YRi1oQglCBqOeA.png?1629181384)
- There are multiple ways to submit a support request. Tap the Request Support button to generate a support ticket directly from the timeclock.
- Submit a request any time and our support team will respond during our business hours (Monday through Friday, between 9:00 AM and 5:00 PM Australian Eastern Standard Time).
![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51024193566/original/cailP_R_PgGhnIhAVnlhmawXSdw7IkrSbA.png?1629414146)
- If unsuccessful, the device will display the following message. Make sure the device has a stable network connection and try again or use one of the alternate methods of creating a support request.
![](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51024193621/original/NPn7LXYUsLNizMKvT12lLSWJHSwotBudHg.png?1629414189)
- If successful, the device will display a confirmation message. Our team will review your request and respond within our business hours (Monday through Friday between 9 AM and 5 PM).
![supp.req.sub.png](https://s3-ap-southeast-2.amazonaws.com/aus-cdn.freshdesk.com/data/helpdesk/attachments/production/51023959576/original/kmS4z3y59kF6-i52lvqBJvLC68n2OH03KQ.png?1629181384)
Did you find it helpful?
Yes
No
Send feedback Sorry we couldn't be helpful. Help us improve this article with your feedback.