uAttend Australia & New Zealand

• To access the network menu, enter the admin passcode, and tap the Network option from the main menu.

• The device will display the information for the connection method currently selected.
• Proceed to the instructions for configuring a LAN or WIFI connection method.
• See the Advanced Settings section where you can view the device's MAC address, toggle between DHCP and Static IP mode to configure the IP address, subnet mask, gateway, and DNS servers used by the device.

LAN Connection Mode

1. Toggle the Connection Method selector to LAN.

• After choosing LAN, the device will attempt to establish a connection.

• If it is not successful, the device will display one of the following error messages. 
  • Address the error, as described below, and press the Try Again button. You can tap the Advanced Settings button to view the device's MAC address, toggle between DHCP and Static IP mode to configure the IP address, subnet mask, gateway, and DNS servers used by the device.

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  • Cannot Connect to Internal Network
    • Make sure the ethernet cable is functional.
    • Make sure the network is not blocking access.
    • Make sure the device is whitelisted with any firewalls, security, or filtering rules.

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  • Cannot Connect to uAttend Server
    • Make sure the network is not using port randomization.
    • Make sure the network is not blocking access.
    • Make sure our servers are whitelisted with any firewalls, security, or filtering rules.

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  • No Response from DHCP Server
    • Make sure the network is configured to use DHCP to assign connected devices an IP address.
    • Make sure the network is not blocking access.
    • Assign and configure a static IP address.

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  • Cannot Locate uAttend Server Using DNS
    • Make sure the network is configured with a DNS server.
    • Try configuring the device to use google DNS instead of the default for the network.

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  • Cannot Access the Internet
    • Make sure the network has a stable internet connection.
    • Make sure the network is not blocking access.
    • Make sure our servers are whitelisted with any firewalls, security, or filtering rules.
  • If the issue persists, contact support.

• If it is successful, the device will display a LAN Connected message.  

2. Press the Done button if finished or click the Advanced Settings button to proceed with additional configuration.

• In the Advanced Settings section, you can view the device's MAC address, toggle between DHCP and Static IP mode to configure the IP address, subnet mask, gateway, and DNS servers used by the device.

WIFI Connection Mode

1. Toggle the Connection Method selector to WIFI.

• After choosing WIFI, the device will attempt to search for nearby networks.

2. Locate and tap on the SSID associated with your network from the displayed list.

3. When prompted, use the on-screen keyboard to enter your WIFI password. 

4. Press the icon on the bottom right of the keyboard to hide the on-screen keyboard.

5. Press the Next button.

• If your network does not appear on the list (hidden network), tap the Add Network button to manually enter the network information.

1. Enter the SSID for the Network Name.

2. Tap the Next button.

3. Select the Security type used on your network (This information can be provided by your network administrator).

4. Use the on-screen keyboard to enter your WIFI password. 

5. Tap the icon on the bottom right of the keyboard to hide the on-screen keyboard.

6. Tap the Next button.

• The device will attempt to establish a connection.

• If it is not successful, the device will display one of the following error messages. 
  • Address the error, as described below, and press the Try Again button. You can tap the Advanced Settings button to view the device's MAC address, toggle between DHCP and Static IP mode to configure the IP address, subnet mask, gateway, and DNS servers used by the device.

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  • Network not Available
    • Make sure the entered SSID is correct.
    • Make sure the network is broadcasting on 2.4G.  The device is not compatible with 5G.
    • Make sure the network is using WEP, WPA, or WPA2 security encryption.

• 
  
  • Cannot Connect to Internal Network
    • Make sure the entered password is correct.
    • Make sure the network is not blocking access.
    • Make sure the device is whitelisted with any firewalls, security, or filtering rules.

• 
  
  • Cannot Connect to uAttend Server
    • Make sure the network is not using port randomization.
    • Make sure the network is not blocking access.
    • Make sure our servers are whitelisted with any firewalls, security, or filtering rules.

• 
  
  • No Response from DHCP Server
    • Make sure the network is configured to use DHCP to assign connected devices an IP address.
    • Make sure the network is not blocking access.
    • Assign and configure a static IP address.

• 
  
  • Cannot Locate uAttend Server Using DNS
    • Make sure the network is configured with a DNS server.
    • Try configuring the DNS server to use google DNS instead of the default for the network.
    • Try configuring the device to use google DNS instead of the default for the network.

• 
  
  • Cannot Access the Internet
    • Make sure the network has a stable internet connection.
    • Make sure the network is not blocking access.
    • Make sure our servers are whitelisted with any firewalls, security, or filtering rules.
  • If the issue persists, contact support.

• If it is successful, the device will display a WIFI Connected message. 

6. Press the Done button if finished or click the Advanced Settings button to proceed with additional configuration.

• In the Advanced Settings section, you can view the device's MAC address, toggle between DHCP and Static IP mode to configure the IP address, subnet mask, gateway, and DNS servers used by the device.

Advanced Settings

• The device is set to DHCP by default.  This means it will look for a DHCP server to automatically assign it an IP address.  Most routers are configured to act as a DHCP server for connected devices by default.
• Before attempting to configure a Static IP and the related settings, your network administrator must make the necessary preparations on the network's router, access points, smart switches, etc. to identify and accomodate the device with access and permissions.
• The device's MAC Address is also displayed in this section.  This can be used by your network administrator to identify the device and provision a static IP address, and/or apply the needed access and permissions.

1. Tap the toggle button to switch from DHCP to Static IP mode to configure the IP address, subnet mask, gateway, and DNS servers used by the device.

2. Tap on the IP Address section to enter the IP address you wish to use for this device and then tap the icon to hide the on-screen keypad (in the lower right corner). 

3. Tap on the Subnet Mask section to enter the Subnet Mask you wish to use for this device and then tap the icon to hide the on-screen keypad (in the lower right corner). 

4. Tap on the Gateway section to enter the Gateway you wish to use for this device and then tap the icon to hide the on-screen keypad (in the lower right corner). 

5. Tap on the DNS section to enter the DNS you wish to use for this device and then tap the icon to hide the on-screen keypad (in the lower right corner). 

6. Tap on the DNS2 section to enter the second DNS you wish to use for this device and then tap the icon to hide the on-screen keypad (in the lower right corner). 

7. Review your configuration and tap the Connect button when finished.

• If the connection is unsuccessful, see your network administrator to validate the settings or try using the DHCP mode to connect.